Returns, Refunds & Consumer Rights

Consumer protections

Deadly & Detailed respects applicable consumer protection laws. Australian customers have rights under the Australian Consumer Law, and international customers may have mandatory rights under laws applying in their jurisdiction. Nothing in this policy removes or restricts those rights.

Faulty, damaged or incorrectly supplied items

If an item is faulty, arrives damaged or is not as described, please contact us with your order details and supporting photographs where useful. We will assess the circumstances and provide the repair, replacement, refund or other remedy required by applicable law.

Change of mind

We do not yet offer a standard voluntary change-of-mind return program. Any change-of-mind requests will be considered individually, without limiting mandatory cancellation, withdrawal or return rights that apply in the customer's country.

Made-to-order products and commissions

Prints, apparel and other items may be produced after purchase. Commissioned artworks and personalised goods may have individually agreed approval and cancellation milestones. These arrangements will be explained before payment and do not override statutory rights. Legal withdrawal exceptions for personalised goods apply only where the relevant law permits them.

International returns

Contact us before returning a product internationally. Return instructions, shipping arrangements and any applicable costs will depend on the reason for return, the destination and applicable law. Please do not ship fragile or oversized artwork without return instructions.

Refunds

Where a refund is due, it will ordinarily be processed to the original payment method. Processing time can vary by payment provider and bank.

Draft for review: return contact details, return address, regional withdrawal notices and the final voluntary returns policy must be confirmed before publication.